How do I order a blood test?We work with independent labs accredited by the UK Accreditation Service (UKAS) and the Care Quality Commission (CQC). They're also trusted by the NHS. You can read more about our Labs here [link to County Pathology]

Your testing kit contains everything you need to do a finger-prick blood test at home. We'll walk you through it with our online guide

We use the latest encryption technologies and comply with the UK Data Protection Act 2018, so your data is in safe hands.

Your results will be available in your Manual account usually 48 after your sample is received by the lab. We'll also send you an email to let you know – so keep an eye on your junk mail.

When the lab have processed your results, one of our clinician will review them and create your report. Then you'll receive an email to let you know your results are available on your Manual dashboard.

There, you can see your results, more information on what each one means, a trend graph for each result, and your reporting GP's comments. As you do more tests, your results will be compared over time — so you can see if your results are changing and what the reasons might be.

Your results are safely stored in your Manual dashboard — so you can view them any time

Our UKAS compliant labs use various monitoring techniques, including inspections and audits, to promote confidence in laboratory results. This ensures the quality of the data generated and compliance with accrediting bodies, such as Clinical Pathology Accreditation (CPA).

Our labs run validation on all tests offered before we make them available to you. We collect at least 400uL of blood (about 10 drops). And the lab analysers that test the sample require under 100uL of blood — research papers typically put levels required for accuracy at 60uL.

Of course abnormal results can occur, which is why we advocate regular monitoring rather than snapshot testing.

Your results include your blood test results, as well as context and guidance from a clinician.

If you're having trouble reading or understanding your results, including the graphs, your levels and the commentary, our support team would be happy to help. Please note that we don't look at your results without your explicit permission, so we'll ask you to confirm that it's ok for us to view your results before we can help.

We don't currently offer follow-up or messages. If you feel that the clinician who reviewed your results left you confused, please get in touch and we'll follow up with you as soon as possible (usually within few hours).

No. We don't aim to replace doctors. Our goal is to help empower you to proactively monitor and manage your health.

All tests are reviewed by a qualified clinician, who will provide context and guidance around your results. However these tests should be viewed as a general health check and not as a replacement for any medical advice you may currently be receiving or may receive in the future.